Refund Policy

Effective from: 1st February 2026

At Best Glazing Solutions, we are committed to providing high-quality windows, doors, porches, and conservatories. This Refund Policy explains your rights, conditions, and procedures for requesting a refund in compliance with UK consumer law.

Scope of Refunds

This policy applies to services provided by Best Glazing Solutions, including:

• Supply and installation of windows and doors
• Porches and conservatories installation
• Repairs and maintenance services
• Glass replacement services

Refunds may be issued for cancellations, service failures, or errors in billing, subject to the terms outlined below.

Cancellation by Customer

• Customers may cancel services prior to the agreed installation date.
• Written notice of cancellation is required via email or post.
• Refund eligibility depends on timing:
  • Cancellations made 3 days or more before installation: full refund of deposit.
  • Cancellations made after this period: the deposit may be retained to cover preparatory costs and materials purchased.
• Custom orders or bespoke services may have specific non-refundable terms, which will be communicated at the time of the order.

Service Issues and Refunds

If you are dissatisfied with our service due to errors, defective workmanship, or product issues, please contact us within 14 days of service completion.

The Company will investigate the issue promptly and may offer:

• Correction or replacement of defective products
• A partial refund proportional to the issue
• A full refund in cases of material breach of contract or failure to deliver agreed services

Refunds will only be processed after verification of the issue by our technical team.

Refund Procedure

• Submit a written refund request to [Insert Email] or our postal address.
• Include your name, order reference, service details, and the reason for the request.
• The Company will acknowledge receipt within 3 working days and provide an estimated resolution timeframe.
• Approved refunds will be processed using the original payment method, typically within 14 working days.

Exceptions and Non-Refundable Items

• Deposits for bespoke or customised products may be non-refundable once materials are ordered or fabrication has commenced.
• Refunds will not be issued for:
  • Damage caused by customer misuse or neglect
  • General wear and tear following successful installation
  • Issues arising from structural problems within the property not related to our installation

Contact Information

For questions, concerns, or requests regarding your refund, please contact:

Email: glazing@bestglazing.uk

Phone: 03452 579007

Address: 26 Milford Road, WV2 4NG