Privacy Policy

Effective from: 1st February 2026

At Best Glazing Solutions, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you engage our services, visit our website, or contact us for enquiries.

Data Controller

• Best Glazing Solutions is the data controller responsible for your personal data.
• You can contact us regarding privacy concerns at [Insert Email].
• We ensure compliance with the UK GDPR and Data Protection Act 2018.

Personal Data We Collect

We may collect the following types of personal data from customers and website visitors:

• Name, address, and contact details (phone, email, postcode)
• Property details relevant to services requested (e.g., number of windows, type of doors)
• Payment and billing information
• Communication and enquiry history
• IP addresses and website usage data through cookies and analytics tools

How We Collect Data

• Directly from you: when you request a quote, book a service, or contact us.
• Automatically: via website cookies, analytics, and online forms.
• From third parties: only when relevant and lawfully shared (e.g., contractors or suppliers for installation purposes).

Use of Your Personal Data

We use your personal data to:

• Provide quotes, services, and installations for windows, doors, porches, and conservatories
• Communicate regarding your enquiries, bookings, or service updates
• Process payments and manage contracts
• Improve website functionality and services using aggregated analytics
• Send marketing communications, where consent has been provided

Legal Basis for Processing

• Contractual necessity: to deliver services you request
• Consent: for marketing communications or promotional offers
• Legal obligation: to comply with financial and regulatory requirements
• Legitimate interests: for improving services, security, and fraud prevention

Sharing Your Data

• We do not sell or rent your personal data to third parties.
• We may share information with trusted partners or contractors for service delivery.
• Data may be shared with legal authorities if required by law.
• All third parties are required to maintain GDPR-compliant processing standards.

Data Retention

• Personal data is retained only for as long as necessary to fulfil contractual and legal obligations.
• Enquiry and quotation records are kept for up to [Insert Period, e.g., 7 years] for accounting and regulatory purposes.
• After retention periods, data is securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (“Right to be Forgotten”)
• Object to processing for marketing or legitimate interests
• Request restriction of processing
• Receive your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at [Insert Email].

Cookies and Website Analytics

• Our website uses cookies to improve user experience, measure traffic, and collect anonymous analytics.
• Cookies do not collect personally identifiable information unless voluntarily submitted in forms.
• You may adjust browser settings to refuse or delete cookies; some website functionality may be affected.

Security of Personal Data

• We implement appropriate technical and organisational measures to protect personal data.
• This includes secure servers, encryption, access controls, and staff training.
• Despite security measures, transmission over the internet is not completely risk-free.

Marketing Communications

• We may send you marketing messages only if you have provided consent.
• You can unsubscribe at any time via links in emails or by contacting us.
• We do not share your information with third parties for unsolicited marketing.

Data Breach Notification

• In the unlikely event of a personal data breach, we will notify the ICO and affected individuals if required under UK GDPR.
• Measures will be taken promptly to mitigate risks and prevent recurrence.

Children’s Privacy

• Our services are intended for adults.
• We do not knowingly collect personal information from individuals under 16.
• If we become aware of accidental collection, data will be deleted immediately.

Third Party Links

• Our website may contain links to third-party websites.
• We are not responsible for their privacy practices or content.
• Users should review the privacy policies of any external websites they visit.

Updates to this Privacy Policy

• We may update this Privacy Policy periodically.
• Updates will be published on our website with the effective date updated.
• Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding your personal data, contact:

Email: glazing@bestglazing.uk

Phone: 03452 579007

Address: 26 Milford Road, WV2 4NG